From the 1 April 2009 there is now a simpler complaints process for the NHS in England. First, people should make their complaint to their local NHS body or practice.
If people are not satisfied with the way a local NHS body or practice has dealt with their complaint they can ask the Health Service Ombudsman to look into it.
In addition, health and social care complaints are now part of the same complaints system. Social care complaints that are not resolved locally will need to be brought to the attention of the Local Government Ombudsman and the Ombudsmen can work together on complaints that cross the boundaries of both systems.
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